When LD, DP or DT cards are missing firmware the card will not be seen in Recorder Manager > General Setup > Voice Cards.
1. Stop Watchdog and TDM Capture Engine
2. Open E:\Impact360\Software\SmartWORKS\Firmware and ensure there are files such as ld24en.n.n.nnnn.pcie.bin where n equals the version number.
3. Open E:\Impact360\Software\SmartWORKS\smartwf.exe.
4. From File pull-down select Write Flash Image and select E:\Impact360\Software\SmartWORKS\Firmware\ld24e5.9.0.10##.pcie.bin the correct firmware build based on the card type. If the Telephony cards are PCIe you would use the flash version ending in pcie.bin.
5. When successfully completed, reboot server.